Privacy Policy

ReadyForce ("ReadyForce," "we," "us," or "our") operates the website at readyforce.ca and the technician coordination network platform (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

By using our Services you consent to the practices described below. If you do not agree, please discontinue use of the Services.

1. Information We Collect

Information you provide directly

• Vehicle owners — name, email, phone number, vehicle details, hail-damage photos, location, and insurance information submitted through our damage request forms.
• Fleet operators — company name, contact name, email, phone number, fleet size, and service requirements submitted through our fleet request forms.
• Technicians — name, email, password (stored as a one-way hash), location, certifications, specialties, experience, bio, and availability submitted during registration and profile setup.

Information collected automatically

• Log data including IP address, browser type, pages visited, and timestamps.
• Device information including operating system and screen resolution.
• Cookies and similar tracking technologies (see Section 6).

2. How We Use Your Information

We use the information we collect to:

• Connect vehicle owners and fleet operators with certified PDR technicians.
• Process and respond to damage assessment requests and service inquiries.
• Create and manage technician accounts and marketplace profiles.
• Communicate with you about your requests, bookings, and account activity.
• Send service-related notifications and, with your consent, marketing communications.
• Improve and optimise the Site and Services.
• Comply with legal obligations and enforce our Terms of Use.
• Detect and prevent fraud, abuse, and security incidents.

3. How We Share Your Information

We do not sell your personal information. We may share it in the following circumstances:

• Between marketplace participants — when a vehicle owner or fleet operator submits a service request, relevant contact and vehicle information may be shared with matched technicians to facilitate the repair.
• Service providers — we work with third-party vendors (hosting, email delivery, analytics) who process data on our behalf under confidentiality obligations.
• Legal requirements — we may disclose information if required by law, court order, or government authority, or to protect the rights and safety of ReadyForce, our users, or the public.
• Business transfers — in the event of a merger, acquisition, or sale of assets, personal information may be transferred to the successor entity subject to the same privacy protections.

4. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, to provide the Services, and to comply with legal obligations. Technician account data is retained for the duration of the account and for a reasonable period thereafter. Damage request submissions are retained for up to 24 months. You may request deletion of your data at any time (see Section 7).

5. Data Security

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, and destruction. Technician passwords are stored using one-way cryptographic hashing. Data is transmitted over encrypted HTTPS connections. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies

We use cookies and similar technologies to maintain session state, remember your preferences, and analyse Site usage. You can control cookie settings through your browser. Disabling cookies may affect certain features, including technician account login.

7. Your Rights

Under PIPEDA and applicable provincial law, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent to certain uses of your information (subject to legal or contractual restrictions).
• Request deletion of your personal information, subject to our legal retention obligations.
• Lodge a complaint with the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, contact us at info@readyforce.ca. We will respond within 30 days.

8. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated "Last updated" date. For material changes we will provide additional notice (such as an email to registered technicians). Your continued use of the Services after the effective date constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact our Privacy Officer: